12 essential skills you need in a help desk job 1. A real desire to help people. This person does a great job because they truly want to help others, not because it’s “their job”. They work hard to play hard, find joy in their day-to-day tasks, and have passion for their role. 2. Works […]
Information Technology (IT) is not rocket science. Okay, it can be, but you don’t have to have a degree in computer science to enjoy a career in IT. The people on the front line of IT are the help desk or technical support people. If you want to use a military analogy, these are the […]
Help desks are changing as technology evolves and users grow more familiar with choosing and supporting their own systems. Use these insider tips to maximize your help desk’s productivity and make sure it remains an essential part of your business. As technology and business continue to evolve, the IT landscape looks far different than it […]
As the single point of contact for customers, the service desk is the face of IT. With services becoming more complex, agents now have to keep up with the range of technologies and procedures needed to effectively support customers. This makes knowledge management more important than ever. Not only does knowledge improve service quality, but […]
IT, and not just IT support, is full of jargon. And don’t get me started on the IT three-letter acronyms (3LAs) that seem to breed when you’re not looking. In some ways, I think that such jargon and acronyms are used not to help, i.e. so we are all on the same page, but actually […]
The Raspberry Pi is one of the most versatile and understated computing platforms you can find. Priced at around $38 for the basic board, this credit-card-sized piece of technology can be outfitted and turned into a low-budget media center PC, a classic gaming station, or an Internet of Things (IoT) base station for your smart home… […]
What is macOS High Sierra? The past few updates to macOS have felt like small tweaks, as Apple aimed to align features in its mobile iOS operating system with the desktop. On the face of it, macOS High Sierra seems to be more of the same. A few apps receive minor updates, but aside from… via […]
As far as big tech companies go, Zoho is a bit different. Not only has it never taken any venture funding, it also offers more than 40 products that range from its online office suite to CRM and HR tools, email, workflow automation services, video conferencing, a bug tracker and everything in-between. You don’t often… via […]
Today, Zendesk announced it has hired three new executives — Elisabeth Zornes, former general manager of global support for Microsoft Office, as Zendesk’s first chief customer officer; former Adobe executive Colleen Berube as chief information officer and former Salesforce executive Shawna Wolverton as senior vice president, product. The company emphasized that the hirings were about… via […]
6 Best Drag and Drop Page Builders for WordPress Compared (2018) Would you like an easy way to build and customize your own WordPress site? That is where drag and drop WordPress web site builder plugins are coming to the picture. In this report, I’ll compare and examine 6 of the very Best Drag and […]
Christopher B Gerke 